One methodology guides ETA engagements across every service lane, while the scope and duration adapt to the client’s actual need.
ETA connects diagnosis, priority setting, capacity building, execution, learning, and sustainability so that improvement does not stop with a report or workshop.
The IMPACT™ Methodology
Every engagement moves through six connected phases, from understanding current reality to sustaining results and ownership.
Understand current reality. Data review, interviews, observations, document review, and readiness assessment.
Define priorities and direction. Priorities, outcomes, alignment, roadmap, milestones, measures, and responsibilities.
Build capacity and conditions. Professional learning, resources, tools, communications, and readiness checks.
Put strategy into practice. Coaching, facilitation, project support, launch, and real-time problem solving.
Learn, adjust, and deepen. Feedback, data review, coaching cycles, refinement, and continuous improvement.
Sustain results and ownership. Capacity transfer, sustainability planning, ownership, and impact review.
Every option connects to the same IMPACT™ methodology and gives clients a clear entry point.
