One methodology guides ETA engagements across every service lane, while the scope and duration adapt to the client’s actual need.
ETA connects diagnosis, priority setting, capacity building, execution, learning, and sustainability so that improvement does not stop with a report or workshop.
The IMPACT™ Methodology
Every engagement moves through six connected phases, from understanding current reality to sustaining results and ownership.
Understand current reality. Data review, interviews, observations, document review, and readiness assessment.
Define priorities and direction. Priorities, outcomes, alignment, roadmap, milestones, measures, and responsibilities.
Build capacity and conditions. Professional learning, resources, tools, communications, and readiness checks.
Put strategy into practice. Coaching, facilitation, project support, launch, and real-time problem solving.
Learn, adjust, and deepen. Feedback, data review, coaching cycles, refinement, and continuous improvement.
Sustain results and ownership. Capacity transfer, sustainability planning, ownership, and impact review.
Each engagement is a defined offer with a clear scope. Your team brings the challenge; ETA brings the expertise from whichever of our six service lanes it requires, guided by the same IMPACT™ methodology.
1 · Assess
Best for: Leaders trying to understand where implementation is likely to stall.
What you receive
2 · Plan
Best for: Organizations needing clarity before launching or correcting an initiative.
What you receive
3 · Implement
Best for: Organizations that know what needs to happen but need support making it happen consistently.
What you receive
4 · Evaluate
Best for: Organizations that need to determine whether an initiative is working and what should change.
What you receive
